What We Do:
Customer Experience
We guide clients on how best to improve the overall customer experience for any set of stakeholders.
Aurelian Group combines in-depth beneficiary insights with practical expertise in operations and analytics to help our clients create sustainable improvement. We use human-centered design to modernize and transform beneficiary and employee experiences.
Beneficiary Insights
– Perception & awareness studies
– Research – survey design, deployment, & analysis
– User Experience (UX) evaluation
– Segmentation
– Journey mapping
Beneficiary Experience
– Customer Experience (CX) strategy & product management
– CX design & delivery
– CX delivery – staff education & training
– CX evaluation
Our Methods
- Customer Experience Evaluation
- Customer Experience Management
- Customer Experience Measurement
- Customer Needs Assessment
- Customer Segmentation Analysis
- Journey Mapping
- Human Centered Design
- Etc.
Our Methods
- Customer Experience Evaluation
- Customer Experience Management
- Customer Experience Measurement
- Customer Needs Assessment
- Customer Segmentation Analysis
- Journey Mapping
- Human Centered Design
- Etc.
Customer Experience
Clients Served
